01
The problem
Teams lose time repeating predictable answers, moving information between tools, chasing routine follow up, and identifying which conversations need urgent human attention.
02
What the solution can include
Automation scope depends on the channels, system access, risk, and escalation policy agreed with the organization.
- First response outside working hours
- Frequently asked question flows
- Inquiry qualification and routing
- Booking assistance and reminders
- Workflow triggers and task creation
- Reporting assistance
- Human escalation with conversation context
03
Support staff, not clinical judgment
AI may help organize operational information or assist with communication. It must not replace clinical assessment, diagnosis, treatment decisions, or professional responsibility.
04
Implementation approach
Molarity begins with frequent tasks that carry limited risk, documents escalation rules, tests failure cases, and expands automation only after the workflow is stable.